How Why What  

We want to give you an understanding about the clients we work with, as to:

  • How they do what they do.
  • Why they do what they do.
  • What they expect (standards, morals and ethics) and why.

Read through the document on this link to understand more about ‘How What Why’.

NEXT: Read the description of the different type of clients we support as below:

NEXT: Watch this video below – Lawyer v Insurance.

NEXT: Read information from this link: What a team of Associates Physiotherapists looks like with the Structure

THEN ANSWER THESE QUESTIONS BELOW

Where it asks you to complete questions – lay them out on a Word document, showing the question and your answer underneath. Then send your Word document to tracey@virtual-administration.com.

Answer these questions related to the description of the different type of clients we support:

  1. Give an explanation of each of the specialists (as below in Q2) in your own words, showing that you understand them.
  2. Considering what we covered under ‘How Why What’ as above, tell us what admin services each of the specialists below might need:
    • Physiotherapists
    • Speech and Language Therapists (SLT)
    • Occupational Therapist (OT)
    • Case Manager
    • Neuropsychologists
  3. Find a Speech and Language Therapy company online, show what services they provide and give an example of the kind of admin services we could provide them.
  4. Find a Brain Injury Case Management company online and give an example of the kind of admin services we could provide them.

Answer these questions related to the Lawyer v Insurance video below:

  1. What is the role of the Insurance Company when liaising with the Personal Injury Lawyer?
  2. What is the role of the Case Manager when working with a Personal Injury Lawyer?
  3. What is the role of the occupational therapist when working with the Case Manager, thinking about the different tasks an Occupational Therapist can provide?
  4. Explain how Virtual Administration feeds into the Case Manager / Therapist process?

Answer these questions related to the Team of Associate Physiotherapists:

  1. Explain how you would decide on which Associate Therapist should visit the potential adult client needing physiotherapy with a postcode area of SE7 in New Charlton?
  2. If you were to support a physiotherapy clinic with a team of Associate Physiotherapists, what information would you want to know about them, to be able to provide an excellent admin service?
  3. If the potential new client requiring physiotherapy intervention was in a postcode area, that happened to be a 2 hour drive away from the nearest Associate Physiotherapist, what would you suggest?

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