Compassionate and respectful observation tool

Observation entry

Observation date

Observer

Staff member

Person supported

Interaction type

Compassionate and respectful behaviours observed

Warm and respectful approach
Staff greeted the person appropriately and used respectful language and tone.

Dignity and privacy maintained
Staff protected privacy, preserved dignity, and avoided dismissive or rushed behaviour.

Listened and responded
Staff listened, acknowledged the person, and adapted support to what they said or expressed.

Choice and control supported
Staff offered choices and encouraged involvement rather than taking over.

Reassurance and empathy shown
Staff showed patience, kindness, reassurance, and emotional awareness during the interaction.

Pass threshold

Any immediate concern?

Notes / examples

Suggested KPI definition: Percentage of observed staff interactions rated as compassionate and respectful = number of observed interactions that meet the agreed threshold divided by total observed interactions, multiplied by 100.

KPI result

Current KPI

Needs improvement

Total observations 0

Rated positive 0

Immediate concerns 0

RAG guide used in this tool:
Green = 90% and above
Amber = 80% to 89%
Red = below 80%

Observation log

Date	Staff	Score	Rating
No observations added yet.

Observation Tool

Compassionate and respectful observation tool

Observation entry

Compassionate and respectful behaviours observed