Virtual Admin support to Case Managers
Case Managers require experienced, skilled, efficient problem solvers when it comes to admin support.
Our highly trained Virtual PAs provide services which include:
- Dealing with new enquiries via email.
- Qunote support:
- Setting up the system.
- Training on how to use the system.
- Managing the email filing.
- Auditing the emails before invoicing.
- Proofreading of immediate needs assessment reports.
- Using Heidi Health for the typing of your MDT meeting minutes.
- Invoicing and late payment chasing.
- Costings for future treatment – liaising with MDT.
- Disclosures – preparing the emails and documentation requested by solicitor.
- Sending out contracts and terms and conditions.
- Liaising with solicitors, physiotherapists, neuropsychologists, speech and language therapists, solicitors, NHS therapists, carers, surgeons, schools and equipment companies.
- Supporting a team of Associate Case Managers with their admin needs
- Checking the invoices each month.
- Carrying out new checks on team members:
- Up to date enhanced DBS certificate.
- Clean driving licence.
- Registered with professional bodies e.g. BABICM / IRCM.
- Insurance.
- Finding information/research
- Researching holidays for a client.
- Finding wheelchair friendly leisure activities.
- Specialist equipment for clients.
- Help with recruiting support workers for clients:
- Phoning and booking interview appointments.
- Support with onboarding of new support workers.
- Ensuring they carry out their mandatory training.
- Setting up reminders for refresher training.
For more information please contact our Business Manager, Gary Simpson – gary@virtual-administration.com