Listen to the Podcast with Sue, Helen & Maria talking about their experience of working with their clients.
Due to the nature of the clients we support, some content you will read in reports or on emails will be highly sensitive and on the rare occasion, difficult and upsetting to read.
You may come across information in relation to patients of the clients we support, describing traumatic events with very descriptive explanations that can be deeply upsetting.
We ask all of our team members to speak up, should they struggle with a piece of work that is overwhelming, causing distress to type or proof read or file.
You must never suffer on your own and must always contact either Louisa or Tracey or another team member to talk things through.
Once you’ve listened to the podcast answer the questions below.
- What do they do when they first take on a new client, what questions do they ask the client?
- What advice did they give about the questions asked when first starting with a client?
- How do they communicate with their clients?
- How often do Sue, Helen and Maria communicate with their clients?
- What tasks do they carry out? Explain in as much details as possible.
- What were their most favourite parts of the work they carried out?
- Who else do they support when working with the therapists and case managers?
- After listening to this podcast, what do you think you will look forward to most in carrying out this work?
Where it asks you to complete questions – lay them out on a Word document, showing the question and your answer underneath. Then send your Word document to tracey@virtual-administration.com.
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