We help case managers, domiciliary care providers and supported living providers register with the Care Quality Commission and support them in getting inspection ready with the Single Assessment Framework.
Registration Process
Navigating your way through the registration process can be a challenge.
We specialise in helping you complete your registration application to the CQC, hand holding you through the whole process and answering any questions the CQC ask following your submission.
We help with completing your:
- Registered Manager application
- New Provider application
- Statement of Purpose
- Additional Form for Providers of Personal Care
We provide all the additional documents that are required as part of your application under regulated activity Personal Care:
- Financial Viability Form
- Safeguarding Policy
- Equality Diversity Inclusion Policy
- Medications Management Policy
- Infection Control Policy
- Governance Policy
- Consent to Care Policy
- Recruitment Policy
- Quality Assurance Policy
- Risk Management Policy
- Staff Training Plan
- Business Plan with Financial Forecasting
- Service User Guide
We provide you with a bespoke email to send to the CQC with all your documents for your submission.
CQC’s Request for more Information
Typically once you’ve submitted your application, the CQC will respond with a list of queries.
This is all very normal practice and part of the journey.
We will help you amend the documents to re-submit your application again.
Initial Interview
Generally, around 12-16 weeks after your CQC submission you will be invited to an initial interview with a regional inspector. This is usually over a Zoom/Teams call which can take around two to three hours.
We will signpost you to our colleague Georgina Turner who offers Registered Managers one-on-one interview preparation and support. A set of four virtual one hourly sessions tailored to suit your needs and get you ready for CQC Interview.
To find out more about the one-to-one interview preparation, please contact Georgina Turner (Inspired for Health) on 07849 389284 or email info@inspiredforhealth.co.uk.
Getting Inspection Ready – Attending our Webinars
To help you get Inspection Ready we can provide support with:
- Understanding the Key Questions and how to evidence collect against Safe, Effective, Responsive, Caring and Well Led;
- Developing an easy to use evidence system to map against the Key Questions.
- Support with creating your policies;
- Understand your obligations around Statutory Notifications;
- Reviewing or creating your Standard Operating Procedures (SOPs);
- Design and embed monthly audits;
- Ensure team meetings are structured, minuted and followed up with CQC updates as a standing item.
- Establish a simple customer feedback process for clients, staff and stakeholders, including compliments.
- Review the complaints procedure, including incident and investigation recording.
- Review and enhance quality assurance processes.
- Review recruitment, onboarding and training to ensure they are robust and compliant.
- Look at your quarterly business planning.
- Help in getting your staff ready for inspection – what an inspector will likely ask them;
- Plus, lots and lots more.
To find more information about the CQC’s Single Assessment Framework, come along to our webinars.
There’s lots to prepare for and knowledge you’ll need to have in place, so ask Tracey for help on 07939 935755 or email tracey@virtual-administration.com
Mock Inspection with Georgina Turner at Inspired for Health
Georgina Turner will hand-hold you through a Mock Inspection. To find out more about the Mock Inspections please contact Georgina Turner at Inspired for Health on 07849 389284 or email info@inspiredforhealth.co.uk
Testimonials
We have supported over 50 healthcare provider companies with their CQC application and process through their initial interview. See our testimonials below.
A huge thank you to the team at Virtual Administration for their support with our CQC registration documentation. As Trust Telerehab Service, we needed a partner who understood the nuances of our requirements. They were exceptionally helpful throughout, providing a prompt and professional service that exceeded our expectations. If you are looking for efficiency and expertise, look no further.
Shiva Jamwal – Director at Trust Telerehab
This is the best webinar I have ever attended that gives me confidence in dealing with the New CQC Single Framework business. I was really in a confused state of how to navigate and gather evidence. Thank you.
Hawa Mustapha – Director / Registered Manager at Premium Homecare Ltd
Hi Tracey
The QI officer was very impressed. I thought we were doing things well but when I came to complete the spreadsheet, we actually had gaping holes, and so I’m actually in support of the new SAF.
But yes, I would not have achieved that without the very first session of yours that I sat on. An excellent resource and I am sure it will help a lot of people if they can (and need to), find the time to put it together. I’m sure mine can still be improved.
I also remembered that Portsmouth City Council came out and undertook a review in January and I gave them a copy of our SAF spreadsheet. I will chase him for the report as that will count as feedback.
Many thanks for your interpretation and efforts to support us. I’ll let you know when we get inspected and how it was used.
By all means use my feedback to promote your service/business 🙂
Pam Butler – Director of Operations & Registered Manager at Aster Care
I just wanted to say a big thank you for the support you are currently providing regarding the KLOE’s and my CQC Registration. Being completely honest, without your support and guidance I am not sure that I would feel confident in completing the process alone, the registration process is quite daunting! Your knowledge and expertise in this area, along with a natural ability to extract the necessary information in a really positive and relaxed manner, makes the process interesting and informative, following each session I feel that I have a much better understanding of the process and I have gained more self confidence, which is great!
It is a pleasure to work with you Tracey, you are always prepared, you go over and above that which is required of you, and you always have a smile, thank you.
Janet Taylor – Case Manager & Registered Manager at PINC Management Limited
WE DID IT !!!!!!!
You are Amazing and helped us through this mine field !!!!!
Thank you for very much 😊
Sabrina Dodson – Case Manager and Registered Manager at Care Ltd
I would like to let you know and shout about our good news today: Kindred Community Ltd was today awarded its CQC registration, with myself as the Registered Manager.
We are now CQC registered for the scope of:
- Treatment disease disorder and injury
- Personal Care
We want to say we really appreciate all your support to myself and the company and also how we enjoy working with you and the team at Virtual Admin as you know! You always pull what we need out the bag! So thank you.
Kathryn Howard – Case Manager / Counsellor / Clinical Supervisor at Kindred Community Ltd
I have been working with Virtual Administration for the past few months in order to register with CQC as a Case Management Company. The services provided are more than professional and very straight forward. Very quick and reliable. Friendly staff and most importantly committed. Basically I couldn’t be happier with the services provided.
Emese Negroiu – Registered Manager at Horton Tower
Tracey is currently supporting me through the relative minefield of CQC registration and her support throughout has been wonderful. She has provided essential practical support by supplying relevant paperwork for me to tweak to my individual situation, has guided me through the process and most significantly she is always available to chat things through and has kept me sane at times of feeling rather overwhelmed!
Anne-Marie Burnett – Case Manager & Registered Manager at Head Smart Rehab Ltd